For our email subscribers (Tutorial Resources) you will get an Illustrator Support email. You can simply reply to that email to send me questions directly.This will be preferred method for email subscribers who wish to send in an image or screenshot with their question. A notification also hits my phone so I can respond faster.
A high percentage of you are watching them on YouTube which gives you access to immediately ask a question on a tutorial or if you get stuck or frustrated. This is my 2nd recommended method because I am unable to see your screen and there is a delayed response time.
Ask Right Away
Email reply is fastest for support.
Take one or multiple screenshots of the issue including pop ups.
Include the time in the tutorial you are stuck on.